FAQs

• What currency are the prices on the site in?

• What payment methods are accepted at lyzontra?

• What are the delivery fees?

We offer free shipping on orders over $49.99 (Extra shipping fee $6.99 on orders less than $49.99). Additionally, we also offer expedited shipping on US orders, the shipping fee for each order is $9.99. For Remote Areas (including Alaska, Guam, Hawaii, and Puerto Rico) extra shipping fee is $20. 

• How long does it take for my order to arrive?

It usually takes 5-8 business days to deliver after order confirmation. We also offer expedited shipping on US orders of 3-4 business days. 

• How can I track my order?

Get all your package information using your tracking number from our
"FOLLOW YOUR PACKAGE" section.

• How can I make a refund?

Yes, you can get a refund within 30 days of purchasing the item.
Please note that you must comply with our return policies to issue a refund.
You can also contact us at [email protected] for your general queries.

• What is your return policy?

We offer a 100% money-back guarantee if you return the defective item within 30 days.
Any object must meet our conditions to complete the return criteria.

• How can customers return products?

By mail

• How much is the restocking fee?

We do not charge a restocking fee on returns. 

• The conditions of the product that we allow returns?

New

• Contact Info

Email: [email protected]
Phone: +1 929-533-9278
Support: Monday-Friday 11 am-6 pm
Address: 817 17th St, Denver, CO 80202, United States